In 2024 customers were encouraged to share their feedback as part of our annual customer satisfaction survey.
The surveys were conducted independently by Transport for West Midlands using a specialist team trained to carry out face-to-face interviews with customers on our network and as a digital survey.
of customers satisfied with West Midlands Metro overall.
Over 1,500 customer surveys completed
Overall experience at our tram stops
Tram stops general condition & maintenance
Amount of time your journey took
Information provided inside the tram
Security on the tram
Satisfied with journey comfort
Convenience & accessibility of stop location
Tram stops are free from graffiti and vandalism
Helpful & timely information provided at the tram stop
Your personal safety whilst at the tram stop
Length of time waiting for a tram
Reliability (trams running on time)
Frequency (how often the trams run)
Cleanliness & condition of the outside of the tram
Route / destination on the front of the tram
Length of time it took to board the tram
The ease of getting on and off the tram
The appearance of team members
The helpfulness & attitude of team members
Range of payment options available
Range of ways you can purchase tickets for the Metro
Overall value for money
We value our customers’ opinions and would love to hear about your recent tram journey with Metro.
To tell us what we do well or what we can do better, please get in touch by chatting to us via our social platforms, emailing us at customerservices@westmidlandsmetro.com, or calling 0345 835 8181.
Our normal opening hours are:
Mon-Fri 08:00-18:00
Sat 09:00-13:00
Sun Closed
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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD
