You have a right to data portability. Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format.
You have a right to object to the processing of your personal information. You have a right to object to us processing your personal information (and to request us to restrict processing) unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests, or where we need to process your information to investigate and protect us or others from legal claims.
Please note that if you request us to restrict processing your information, we may have to suspend the services we provide to you.
You have a right to withdraw your consent. Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time. We will always make it clear where we need your permission to undertake specific processing activities.
You have a right to lodge a complaint with the regulator. If you wish to raise a complaint on how we have handled your personal information, you can contact our Managing People Department who will investigate the matter.
We hope that we can address any concerns you may have, but if you remain unhappy you can contact the Information Commissioner’s Office (ICO). For more information, visit: www.ico.org.uk
16.Using personal information for marketing
We will only send you information about our services if you have asked us to do so or, based on the information we hold, and those services are considered of benefit to you. Your information may also be shared with other service providers who may contact you if they provide services to help you. You can opt out of this at any time by letting us know.
On our websites you have the option to submit your email details to join our Marketing Database. We may ask you for additional details to help tailor your experience. These details are submitted and controlled by you at all times.
Details held for Marketing and Information Updates will be used for sending you relevant information. You have the ability to update your details at any time or unsubscribe from receiving our emails by clicking the preference centre or unsubscribe link placed at the bottom of our emails. Alternatively, you may contact us at firstname.lastname@example.org to request removal.
We will hold your details on our Marketing Database until you unsubscribe from our Database. No details given for marketing purposes will be shared with third parties.
- We may from time to time send you information from our partners if we feel it is relevant to you.
Competitions run in conjunction with our partners may have explicit terms and conditions around data sharing. These will be highlighted to you when you enter the competition.
17.Use of CCTV
We have installed CCTV systems within company vehicles and when required we may use Body Worn Video in some of our locations for the purpose of staff and public safety and the prevention and detection of crime. Signs are prominently displayed notifying you that CCTV is in operation and providing you with details of who to contact for further information about them.
We will only disclose CCTV images to third parties for the purposes as stated above of public safety and the prevention and detection of crime. CCTV images will not be released to the media for entertainment purposes or placed on the internet.
You have the right to see CCTV images of yourself and if appropriate provided with a copy.
18.Prevention and detection of fraud
MML is required by law to protect the public funds it administers. Therefore, we may use any of the information you provide to us for the prevention and detection of fraud or to comply with the law.
As well as conducting our own ‘data matching’ exercise we may also share your information with other public bodies. These include (but are not limited to):
- The Audit Commission
- Department for Work and Pensions
- Other Local Authorities
- Her Majesty’s Revenue & Customs
- The Police
We may also share information with credit reference agencies, service providers or contractors and partner organisations, where the sharing of information is necessary, proportionate and lawful.
19.How to contact us
For more information about either requesting access, to stop processing of your personal information or to raise a concern please contact us at:
Telephone: Switchboard – 0121 502 2006
Address: Confidential West Midlands Metro,
If you wish to raise a complaint on how we have handled your personal information, you can contact our Information Officer who will investigate the matter. Contact details are provided above.
We hope that we can address any concerns you may have, but if you remain unhappy you can contact the Information Commissioner’s Office (ICO). For more information, visit: ico.org.uk
We may use information such as your ethnic background, first language, gender, sexual orientation and age gap to gather statistics about the population of the area and the take up of our services. This is to help comply with our legal obligations and to plan the provision of services in the future.
Such analysis will not identify individuals or have impact on entitlement to services and facilities.
22.Changes to the way we use information
If we change the way we use your information, and we believe you may not reasonably expect such a change we will notify you and will allow a period of time to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to operate your account and/or provide our service to you.
23.Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on May 2022.
24.Schedule A – Schedule of Purposes of Processing
We will only use and share your information where it is necessary for us to carry out our lawful activities. We want to ensure that you fully understand how your information may be used. We have described the legal purposes for which your information may be used in detail below:
- Contractual necessity
We may process your information where it is necessary to enter into a contract with you for the provision of a services or to perform our obligations under that contract. This may include processing to:
- a) assess and process applications for products or services.
- b) provide and administer those products and services throughout your relationship with us, including opening, setting up, updating, or closing the service or product; collecting and issuing all necessary documentation; executing your instructions; processing transactions, resolving any queries or discrepancies and administering any changes.
Calls to our service centre and online helplines may be recorded and monitored for these purposes.
- a) manage and maintain our relationship with you and for ongoing customer service. This may involve sharing your information with our partner organisations to improve the availability of our services;
- b) communicate with you about the service or the products and services you receive from us, and
c) undertake any processing necessary to provide, deliver, or improve the service to you
- Legal obligation
When we provide a product or service (and throughout your relationship with us), we are required by law to collect and process certain personal information about you.
Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to provide products and services to you.
- Legitimate interests of Midland Metro Limited
We may process your information where it is in our legitimate interests do so as an organisation, and without prejudicing your interests or fundamental rights and freedoms.
- We may process your information in the day-today running of Midland Metro Limited, to manage our services and financial affairs and to protect our customers, employees and property. It is in our interests to ensure that our processes and systems operate effectively and that we can continue operating. This may include processing your information to:
- monitor, maintain and improve internal processes, information and data, technology and communications solutions and services.
- ensure business continuity and disaster recovery and responding to information technology and business incidents and emergencies.
- ensure network and information security, including monitoring authorised users’ access to our information technology for the purpose of preventing cyber-attacks, unauthorised use of our telecommunications systems and websites, prevention or detection of crime and protection of your personal data.
- provide assurance on our material risks and reporting to internal management and supervisory authorities on whether we are managing them effectively.
- perform general, financial and regulatory accounting and reporting.
- protect our legal rights and interests.
- manage and monitor (for example through CCTV) for the purpose of crime prevention and prosecution of offenders, for identifying accidents and incidents and emergency situations and for internal training; and
- enable a sale, reorganisation, transfer or other transaction relating to Midland Metro Limited.
- It is in our interest as a business to ensure that we provide you with the most appropriate products and services and that we continually develop and improve as an organisation. This may require processing your information to enable us to:
- identify new business opportunities and to develop enquiries and leads into applications or proposals for new business and to develop our relationship with you.
- send you relevant marketing information which we believe may be of interest to you.
- understand our customers’ actions, behaviour, preferences, expectations, feedback and relationship history in order to improve our products and services, develop new products and services.
- monitor the performance and effectiveness of products and services.
- assess the quality of our customer services and to provide staff training. Calls to our service centres and communications to our online helplines may be recorded and monitored for these purposes.
- perform analysis on customer complaints for the purposes of preventing errors and process failures and rectifying negative impacts on customers.
- combine your information with third-party data, such as economic data in order to understand customers’ needs better and improve our services.
- We may share information with third parties who help provide our services under strict contractual agreements protecting your personal data.
- It is in our interest to manage our risk and to determine what products and services we can offer and the terms of those products and service.
- Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Midland Metro Limited.
- We may process your information where:
- we are exercising an official authority set out in law
- to perform a specific task the public interest that is set out in law
For some work we undertake we may only process your information with your consent. If we are processing information with consent, we will ensure you are clearly informed of this, and you have the opportunity to provide clear unambiguous consent.