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Contact West Midlands Metro​

We welcome your feedback, comments and suggestions.

Send us a Message

We’d love to hear from you!

Whether you want to share what we’re doing well or suggest ways we can improve, please get in touch.

You can reach us by emailingcustomerservices@westmidlandsmetro.com or by messaging us on our social platforms (Facebook Messenger & X(Twitter).

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Customer Services

We value our customers’ opinions and would love to hear about your recent tram journey with Metro.

Our normal opening hours are:
Mon – Fri 08:00-18:00
Sat Closed
Sun Closed

Social Media

Stay up to date with our latest services, offer and campaigns.

Follow us on:

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FAQs

Read our frequently asked questions to help you travel on our network.

Read FAQs

Safety & Security on the Tram

Find out how to stay safe on and when using the Metro network.

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Permit to Work

If you’re planning to work on or around our system, please ensure you have the necessary authorization and a valid permit to work.

Read More

Vacancies

Find out more about us, including the different departments within Metro, current job openings, the rewards and benefits we provide, and testimonials from our employees.

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Customer services

Website information

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

©2025 West Midlands Metro

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