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West Midlands Metro Careers

Start and grow your career at Metro

Why work for West Midlands Metro?

Our colleagues are integral to our continued success, which is why we are always on the lookout for passionate individuals who can support us as our network grows. We pride ourselves on being a great place to work in an environment where colleagues are valued and offered life-long career opportunities.

With our industry-leading training academy, our colleagues can fulfil their potential no matter their role. Developing our team is important to us, which is why we offer continuous training to enable colleagues to build a career they can be proud of. Whatever your background or experience we can support you to achieve your potential and gain new skills. So, if you are interested in being part of our journey, making a fresh start and meeting new people, then look no further and join our team!

Get onboard!

Join the team and apply now.

Watch our Colleague Testimonials

Playlist

6 Videos

A great place to work

A great place to work

1:24

Working to together to become better

Working to together to become better

2:27

There is always someone willing to help

There is always someone willing to help

1:56

Looking at new ways to be better as the network grows

Looking at new ways to be better as the network grows

2:31

Overcoming challenges with practical hands on experience

Overcoming challenges with practical hands on experience

2:27

A company that offers life-long career opportunities

A company that offers life-long career opportunities

1:15

We recognise the importance of a diverse and inclusive environment and aim to reflect the communities we serve with a workforce that represents them. We continue to welcome and encourage applications from everyone regardless of gender, ethnicity, age, disability, religion, and sexual orientation.

Our Service Departments

Infrastructure

The Infrastructure Team is responsible for keeping the network tracks safe and secure for colleagues and customers, by managing, maintaining and repairing the Metro tram infrastructure. This includes all the structures, buildings, equipment and surrounding area that support the tram network and overhead electrification system.

Service Delivery

The Service Delivery Team is responsible for managing the overall operations of the network, this includes the planning, allocating, directing, and coordinating of the operational network service, tram service and procedures within the business.

Service delivery roles include Network Controllers, Customer Experience Officers, Crew Supervisors, Operations Planner, Drivers, Managers and more.

Rolling Stock

The Rolling Stock Team are responsible for the management, maintenance, and repairs of the entire Metro fleet, ensuring they are safe and secure for customers . This includes all electrical and mechanical maintenance works, system fault investigation, bogie overhaul, wheel lathe which ensure that the wheels on the tram have the right profile and suitable for travel and many more so we consistently provide a safe and secure, reliable and sustainable service for our customers.

Rolling stock roles include Rolling Stock Manager, Maintenance Technician, Fleet Introduction Engineer, Lead Technical Support Engineer and more

Our Internal Departments

Commercial

The Commercial Team is responsible for managing, executing, recovering, and delivering revenue, attracting, and retaining customers and improving customer experience whilst providing a safe and secure, reliable, and sustainable transport service to people in the region. The team also provides data analysis, communication, and colleague engagement to the service network.

Finance

The Finance Team is responsible for strategic budgeting, cost containment, cash flow management, accurate record-keeping, and day-to-day financial activities of the business.

Quality, Health, Safety & Environment (QHSE)

The QHSE Team is responsible for the management and improvement of the health and safety processes and procedures that keep colleagues and customers safe and secure. They are also responsible for implementing ISO accredited management systems in the business, the protection and security of colleagues, depot and the network, health and safety audits and the improvement of colleague training.

Human Resources (HR)

The HR Team is responsible for managing the recruitment, retention, development, and wellbeing of colleagues with the network, whilst complying with national and local legislative requirements.

Our Benefits

Competitive salaries
From 23 days annual leave + bank holidays
Free Metro and NX travel for you and a family member
Training and development programmes
Contributory pension scheme
Life insurance
Employee assistance programme (EAP)
Transport benevolent fund (TBF)
Discounted gym membership
Company uniform
Cycle to work scheme
Refer a friend scheme
Employee of the month scheme
Free car parking

What our Colleagues have to say...

Lee joined West Midlands Metro in 2009 as a Customer Service Representatives (CSR). Seeking more of a challenge, in 2012 he expressed an interest in becoming a trainer and was supported with specialist training funded by WMM. This is where he found his love for nurturing and developing people and has since become a fully qualified trainer and assessor. Lee says “You’re never too old to learn new things or change your career. The training opportunities and support provided by WMM, makes this company a great place to work and be part of ”.

Lee joined West Midlands Metro in 2009 as a Customer Service Representatives (CSR). Seeking more of a challenge, in 2012 he expressed an interest in becoming a trainer and was supported with specialist training funded by WMM. This is where he found his love for nurturing and developing people and has since become a fully qualified trainer and assessor. Lee says “You’re never too old to learn new things or change your career. The training opportunities and support provided by WMM, makes this company a great place to work and be part of ”.

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Interested in joining Team Metro?

Before applying for a role with West Midlands Metro, be sure to read through our application guide.

Got a Question?

If you’ve got any questions about any current vacancies, or seeking additional information about any vacancy, get in touch.

About West Midlands Metro

Find out more about West Midlands Metro, our values and our network.

Customer services

Website information

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

©2024 West Midlands Metro