Metro Tickets

Metro ticket zones is the name of our ticketing range. To travel on our network, we have a zone-based ticketing system. By using this zone-based ticketing system this gives our customers the opportunity to purchase a ticket within their chosen zone, without the need to specify which stops they are travelling between which allows for greater flexibility in their travel plans.

No, it was recognised that the kinds of journeys that people make by tram are different from those made by train. This means that by adopting the same zonal boundaries as rail, we are not be able to offer the flexibility and value that has been built into our zonal ticket range.

The Metro Ticket Zones Map provides the full details of how the network has been split into four zones and can be used to check which zone your stop is in, and which ticket type you will need to complete your journey.

Where a stop has two zones, this is called a border stop. There are three border stops and these are shown on the Metro Ticket Zones Map with the stop name in a white box. If you are starting or ending your journey at a border stop, you will not be charged for both zones. The zone that you pay for will depend on your direction of travel.

There are three stops (Jewellery Quarter, Black Lake and Priestfield) that are on the border of two zones, which means these stops are in two fare zones. This can be seen on the Metro Ticket Zones Map with the stop name in a white box.

If you are starting or ending your journey at a border stop then your zone will depend on the direction of travel. For example, Jewellery Quarter is on the border of Zone 1 and 2. Therefore, if you travel from Jewellery Quarter to a stop in Zone 1, you should treat Jewellery Quarter as a stop in Zone 1. If you travel to Zone 2 and beyond, you should treat Jewellery Quarter as a stop in Zone 2.

The range of tickets available to purchase are simplified to ensure that you have the correct ticket for your journey and to ensure that customers receive the best value for their travel needs.

Tickets range from a single (one way) to unlimited journeys all day, in a variety of zonal combinations, giving customers even more flexibility. Our popular season tickets also include zonal options, delivering a saving for many customers on their frequent journeys. Children enjoys a 50% discount on the adult ticket price.

Once the changes go live, tickets will be available to purchase from our conductors onboard the tram, using the My Metro app, or via Swift. Metro ticket zones will also be available to buy at Payzone outlets.

Metro Ticket Zones is now available to purchase on Payzone systems.

Please visit Payzone or call our ticketing team on 0345 835 8181 for information about alternative ways that you can buy a zonal ticket and ensure that you are receiving the best value for your journey with Metro -during the short period between the new zonal fares going live and the upgrade being completed for Payzone outlets.

Yes, our Metro only passes and season tickets offer  great value as customers are able to pay for their travel in advance, only in the areas of the network that they need to use.

Metro Ticket Zones fares are currently only available for Metro-only products. 

Please call our ticketing team on 0345 835 8181 for more information about the zonal combinations that are available for Direct Debit customers. They will be happy to check that you are using the best value product for the journeys that you make and will arrange for any changes to be made to your account.