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Dogs on Trams Trial

Well-behaved pet dogs, on a lead, are welcome onboard our trams for the first time during a 3-month trial. 

Dogs on trams trial has now been extended for a further three months until 29th February 2024.

We are committed to providing a service that is accessible to everyone. The launch of the trial follows a recent update to our Conditions of Carriage, as part of this commitment, to allow customers to travel on-board our trams with a pet, provided it is in a suitable carrier.

A picture of a dog looking at the camera

 Here are some frequently asked questions which provide more information about the trial. We will update these throughout the trial period.

The dogs on trams trial, welcoming well-behaved dogs on trams for the first time, ran for a three month period beginning 15th August 2023.

The trial period has now been extended or a further three months until 29th February 2024.

One dog per customer is welcome onboard our trams during the trial period.  

No. Your dog will be able to travel as part of your ticket or pass and will not require a separate ticket.

Yes. You can read more about the rules that dog owners are asked to follow during the trial period at the bottom of the page. 

All well-behaved dogs on leads will be welcome on-board during the trial period. 

The wellbeing of your dog is important to us. If they are distressed by the environment on the tram, please leave the tram at the next stop. 

There are no restrictions of where a customer can stand or sit with their dog. We ask that customers refrain from using the wheelchair bay and priority seats, where possible. Dogs are not allowed on the tram seats.

It is your responsibility to clean any mess that is made on our trams or at tram stops. Please be prepared and carry poo bags and wipes with you when you travel.

You can travel at any time. Although we do recommend that you plan your journey when there are less people travelling, where possible for the wellbeing of your dog and comfort of other customers. You can find out more about when the busiest times to travel are, here.

Please make a member of our team aware and they will assist you to find a space on the tram where you feel comfortable. As part of our guidance, we have asked dog owners to be mindful of others who may have a fear of dogs and to be prepared to move to another part of the tram, if necessary.

No. As long as each dog is with a paying customer, on a lead and wearing a muzzle  if required, there are no restrictions on the number of dogs travelling.

By holding a trial period before making an additional change to the Conditions of Carriage, this will allow West Midlands Metro to ensure that all eventualities have been considered and any risks associated with his change properly addressed. It is important that we ensure that all customers can continue to enjoy our service.

All feedback and information gathered during the trial period will be reviewed and a recommendation will be made to the owners of the network, West Midlands Combined Authority, for next steps. The results of the trial will be published on our website and social media channels.

You can share your feedback or ask a question by completing the form below. You can also ask a question using the chat function at the bottom of the page between 06:00 and 20:00 Monday to Friday, 08:30 until 20:30 on Saturday and 10:30 until 18:30 on Sundays.

Share your Feedback

We encourage you to share your feedback during the trial period, so that we can monitor its success. Your experiences and opinions will be used to inform any decisions made once the trial concludes.

Guidance for travelling with your dog during the trial period.

The safety of our colleagues, customers and members of the public will always be our first priority. To ensure that all of our customers can continue to enjoy our service, please make sure that you are happy to follow these rules before boarding the tram with your dog:

dogs on the tram visual
    • Each customer may travel with a maximum of one well-behaved dog without charge, but you will be liable for their behaviour.

    • Your dog must travel on a lead and be under control at all times. Make sure your dog is wearing a muzzle if it needs one.

    • Your dog is your responsibility. If your dog is involved in an incident concerning a member of our team, another customer or member of the public, you will be liable.

    • If your dog makes a mess on the tram, stop or anywhere on the network, you will need to clean it up and inform a member of our team, where possible.

    • Dogs are not allowed on seats while travelling on the tram.

    • Be considerate of others on the network who may be frightened of dogs, or who may be allergic to dog hair.

    • Where possible, plan your journey at times when less people are travelling and avoid other dogs when travelling on the tram.

    • If you can, stay clear of the allocated wheelchair spaces on the tram to allow easy access for all customers. Please do not allow your dog to sit in the area of the tram where the floor turns. 

    • If your dog becomes distressed, for their wellbeing and that of others, please leave the tram at the next stop.

    • Make sure your dog is up to date with any vaccinations or treatments it needs.

Please be prepared for your journey and have everything with you that your pet may need.  

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