West midlands metro logo
Search
Close this search box.
Search
Close this search box.

Dogs on Trams

Travelling with your dog on West Midlands Metro

Well-behaved pet dogs, on a lead, are welcome onboard West Midlands Metro

We are committed to providing a service that is accessible to everyone. The successful launch of the dogs on trams trial follows a recent update to our Conditions of Carriage. As part of this commitment, we allow customers to travel on-board our trams with a pet, provided it well-behaved, on a lead, and in a suitable carrier.

If you are looking to travel on West Midlands Metro with your pet dog, please see our guidance on travelling before boarding a tram.

We have also complied a range of our frequently asked questions about travelling with your dog.

Dogs on Trams

Travelling with your dog on the Metro

The safety of our colleagues, customers and members of the public will always be our first priority.
To ensure that all of our customers can continue to enjoy our service, please make sure that you are happy to follow these rules before boarding the tram with your dog:

  • Each customer may travel with a maximum of one well-behaved dog without charge, and you will be liable for their behaviour
  • Your dog must travel on a lead and be under control at all times. Make sure your dog is wearing a muzzle if it needs one
  • Your dog is your responsibility. If your dog is involved in an incident concerning a member of our team, another customer or member of the public, you will be liable
  • If your dog makes a mess on the tram, stop or anywhere on the network, you will need to clean it up and inform a member of our team, where possible
  • Dogs are not allowed on seats while travelling on the tram
  • Be considerate of others on the network who may be frightened of dogs, or who may be allergic to dog hair
  • Where possible, plan your journey at times when less people are travelling and avoid other dogs when travelling on the tram
  • If you can, stay clear of the allocated wheelchair spaces on the tram to allow easy access for all customers. Keep your dog close when boarding and alighting the tram
  • If your dog becomes distressed, for their wellbeing and that of others, please leave the tram at the next stop
  • Make sure your dog is up to date with any vaccinations or treatments it needs

Be prepared: Bring water and treats for your dog if you need to and make sure you have everything you need to clean up any mess your dog makes, on or off the tram.

Latest News

See all the latest news from West Midlands Metro, including new projects and events along our network, and key updates to service.

Read Latest

Frequently Asked Questions

Take a look at some of our most frequently asked questions regarding tickets and using our network.

See FAQs

Safety & Security on the Tram

Read our traveller guidance for how to stay safe when using our network.

Read More

Frequently Asked Questions

 Here are some frequently asked questions which provide more information about the trial. We will update these throughout the trial period.

One dog per customer is welcome onboard our trams during the trial period.  

No. Your dog will be able to travel as part of your ticket or pass and will not require a separate ticket.

Yes. You can read more about the rules that dog owners are asked to follow during the trial period at the top of ths page. 

All well-behaved dogs on leads will be welcome on-board during the trial period. 

The wellbeing of your dog is important to us. If they are distressed by the environment on the tram, please leave the tram at the next stop. 

There are no restrictions of where a customer can stand or sit with their dog. We ask that customers refrain from using the wheelchair bay and priority seats, where possible. Dogs are not allowed on the tram seats.

It is your responsibility to clean any mess that is made on our trams or at tram stops. Please be prepared and carry poo bags and wipes with you when you travel.

You can travel at any time. Although we do recommend that you plan your journey when there are less people travelling, where possible for the wellbeing of your dog and comfort of other customers. You can find out more about when the busiest times to travel are, here.

Please make a member of our team aware and they will assist you to find a space on the tram where you feel comfortable. As part of our guidance, we have asked dog owners to be mindful of others who may have a fear of dogs and to be prepared to move to another part of the tram, if necessary.

No. As long as each dog is with a paying customer, on a lead and wearing a muzzle  if required, there are no restrictions on the number of dogs travelling.

For more information, please read our Conditions of Carriage.

Conditions of Carriage
West Midlands Metro logo

Customer services

Website information

Subscribe to stay up to date

Enter details to subscribe

Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

©2024 West Midlands Metro

Get the App

Register to receive news and updates

Privacy policy

Skip to content