Over the coming years, our metro network will transform from a single line to a network that will triple in size, the expansion will see the Metro serve over 80 tram stops, connect 20 transport interchanges and link Wolverhampton, Birmingham, Dudley, Brierley Hill, Digbeth, North Solihull, Birmingham Airport, the NEC and HS2.
This will connect more customers to places across the region for work, education, and leisure.
Amidst so much growth and change we’ll continue to ensure customers remain the forefront of our plans. We will aim to deliver a safe and secure, reliable, and sustainable tram service which meets and exceeds expectation as we increase the use of West Midlands Metro’s services.
We believe that working together to achieve our vision, values and behaviours is crucial and that demonstrating this to our partners and customers is a top priority.
Our behaviours are key to our day-to-day business activities, whether deciding on the best solution for a customer’s problem, facing and overcoming daily operational and maintenance challenges or discussing ideas for new projects.
MML’s behaviour commitments is to support and work together to achieve the best possible outcomes for the future and beyond.
● We will work with others to achieve common goals.
● We are respectful and act with integrity.
● We communicate clearly, openly and encourage feedback.
● We share best practice with others
● We listen to our customers needs.
● We respect feedback from our customers.
● We deliver the outputs our customers want.
● We keep customers at the core of our business decisions.
● We ask questions to clarify understanding.
● We summarise to check understanding.
● We ask for a summary of the alternatives considered.
● We agree the forum to discuss the matter.
● We will implement safe working practices.
● We will deliver environmentally and sustainability solutions.
● We will be inclusive and develop of our people.
● We will provide value for money on our Metro services.
● We will improve our performance and encourage innovation.
● We will drive improvements in our infrastructure delivery.
● We challenge our suppliers to improve.
● We deliver value for money on investments and services reducing our business risk.
We’re not just aiming for BIGGER. Our expanding tram network also supports a BETTER future by helping to tackle climate change too!
Did you know that travelling by car actually produces 3 times as much CO2 as travelling by tram? (according to Defra)
We listened to environmental concerns and while parts of the world continue to increase their carbon footprint, our expansion means we will grow from a business carrying 8 million passengers per year to one that can cater for 30 million passengers!
This means less traffic on the roads, and because our trams produce no pollution at the point of use, it can also improve local air quality!
Find out more about the history of the West Midland Metro network as we continue to deliver safe and secure, reliable and sustainable tram services to millions of customers across the region every day.
Amidst so much change we’ll ensure customers remain at the forefront of our plans. Delivering a high quality, dependable and safe service that meets and exceeds expectations will be central to our ability to increase the use of West Midlands Metro’s services.
We have exciting external and internal advertising opportunities, including full tram wraps, available for local and national clients.
At West Midlands Metro, we’re committed to contributing towards charitable causes. See our charity of the year and our previous fundraising efforts.
Find all you need to know about our data policies and conditions and carriage in detail.
Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD
