In 2025 customers were encouraged to share their feedback as part of our annual customer satisfaction survey.
The surveys were conducted independently by Transport for West Midlands using a specialist team trained to carry out face-to-face interviews with customers on our network and as a digital survey.
of customers satisfied with West Midlands Metro overall.
Over 1,200 customer surveys completed
Overall experience at
our tram stops
Duration of
the journey
The helpfulness and attitude of the team member
Information provided onboard the tram
The cleanliness of the inside of the tram
Comfort of the journey
The length of time it took to board the tram
The information provided at the tram stops
Your personal security while at stops
The accessibility of it's location
Reliability (trams running on time)
Frequency (how often the trams run)
Accuracy of the next tram information displayed at the stop
The ease of getting on and off the tram
It's freedom from graffiti and vandalism
The length of time you had to wait for the tram
Responsiveness of the touch screen
Time taken to complete your transactoin
Range of payment options available
The appearance of team members
We value our customers’ opinions and would love to hear about your recent tram journey with Metro.
To tell us what we do well or what we can do better, please get in touch by chatting to us via our social platforms, emailing us at [email protected], or calling 0345 835 8181.
Our normal opening hours are:
Mon – Fri 08:00 – 18:00
Sat 09:00 – 13:00
Sun Closed
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