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Changes to Evening Services – Revised Dates

Sandwell Council have confirmed that their works to reconstruct Dudley Street bridge are progressing well and some of the dates scheduled for work are no longer required.

This means that the number of evenings that we are unable to provide a service between Black Lake and Edgbaston Village has reduced and the information below has been updated to reflect these changes.

Thank you for your understanding. We are pleased that this update has allowed us to minimise the inconvenience experienced by our customers while this essential work is taking place.

To ensure that their team are able to continue to work safely, there will be the following changes to our evening services: 

After 20:00:

Monday 6 May until Thursday 9 May and 
Sunday 12 May until Thursday 16 May 

  • There will be no services between Black Lake and Edgbaston Village*
  • Trams will operate up to every 8 minutes to all stops from the start of service until 20:00
  • After 20:00 trams will operate up to every 15 minutes between Wolverhampton Station** and Black Lake only

*The last through tram to Wolverhampton Station will leave Edgbaston Village at 20:15 on these days.
**The last through tram to Edgbaston Village will leave Wolverhampton Station at 19:15 on these days.

During this time, we are committed to keeping our customers moving. Metro tickets and passes will be valid on the following alternative transport options:


*
The timetable for these services has been enhanced to provide a more frequent service and include a connecting service for the first and last tram times.

  • West Midlands Railway train services* (season ticket holders only) between
    • Wolverhampton and Birmingham (including any station served along this route, between these stops)
    • The Hawthorns, Jewellery Quarter, Snow Hill and Five Ways

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In addition, while safety critical elements of the work are completed including the positioning of the new parapets, from the start of service on Saturday 4 until the end of service on Sunday 5 May:

  • There will be no services between Black Lake and Edgbaston Village
  • Trams will operate between Wolverhampton Station and Black Lake only

During this time, we are committed to keeping our customers moving. Metro tickets and passes will be valid on the following alternative transport options:

*The timetable for these services has been enhanced to provide a more frequent service and include a connecting service for the first and last tram times.

  • West Midlands Railway train services* (season ticket holders only) between
    • Wolverhampton and Birmingham (including any station served along this route, between these stops)
    • The Hawthorns, Jewellery Quarter, Snow Hill and Five Ways

We appreciate your understanding while these essential works are taking place, which will enable us to connect more communities across the region in the future.

Please get in touch with our customer service team here, with any questions you may have.

Click the icons below to view each service timetable during the planned works.

View Timetable

Sunday & Monday - Thursday Service from 21st April - 16th May

View Timetable

Service from 17th May onwards

Frequently Asked Questions

What will the changes to service be?

The work to connect the existing line with our new Dudley extension will take approximately 18 days. Sandwell Council will begin their work on Dudley Street bridge at the same time but will need longer to complete this activity as they will effectively be reconstructing the bridge itself.

When will the work begin?

Work will begin on Saturday 23 March and the following service will be in place:

Saturday 23 March until Monday 25 March

  • Trams will operate up to every 10 minutes between Wolverhampton Station and Wednesbury Parkway only
  • There will be no services between Wednesbury Parkway and Edgbaston Village


Tuesday 26 March until Tuesday 9 April

  • Trams will operate up to every 10 minutes between Wolverhampton Station and Wednesbury Great Western Street
  • There will be no services between Wednesbury Great Western Street and Edgbaston Village


Once the tie-in works are completed, Sandwell Council will require the following changes to service to continue to work safely while completing the bridge works:


After 20:00
on Thursday 11 April, Sunday 14 April until Thursday 18 April, Sunday 21 April until Thursday 25 April, Sunday 28 April until Thursday 2 May, Monday 6 May until Thursday 9 May and Sunday 12 May until Thursday 16 May

  • There will be no services between Black Lake and Edgbaston Village
  • Trams will operate up to every 8 minutes to all stops from the start of service until 20:00
  • After 20:00 trams will operate up to every 15 minutes between Wolverhampton Station and Black Lake only


In addition, from the start of service on Saturday 4 May until the end of service on Sunday 5 May, there will be no services between Black Lake and Edgbaston Village. Due to the nature of the work taking place during this weekend, it would not be safe to operate.

What alternative arrangements are in place?

We are committed to keeping our customers moving throughout these essential works. The following alternative travel arrangements will be in place for our customers:

From Saturday 23 March until Tuesday 9 April:

  • National Express (NX) bus services:
    • 47 between Wednesbury bus station and West Bromwich
    • 79 between Wednesbury bus station and West Bromwich
    • 74 between West Bromwich and Birmingham City Centre
    • 101 between Handsworth and Colmore Row, Birmingham City Centre
    • 80 between West Bromwich and Five Ways, Birmingham
    • All services between Colmore Row and Edgbaston

 

Please note: The timetable for the NX79 and NX74 bus services have been enhanced during these dates to provide a more frequent service (buses up to every 5 minutes). The enhanced timetable also includes a connecting service for the first and last tram times.

 

All dates:

  • West Midlands Railway train services between Wolverhampton and Birmingham (season ticket holders only)
Why can’t we operate a service into Birmingham city centre?

Once the work begins, we would be unable to bring any trams past the work site which means that if there was a fault with a tram, we would not be able to bring it in to the workshop for inspection or repair. In addition, there isn’t a suitable place to store the tram while not in service.

Can I request a refund for the Metro element of my ticket, for the dates that it is affected?

As ticket acceptance is in place, which includes bus and rail alternatives for customers, we will not be issuing refunds for the Metro element of any tickets or passes.

In exceptional circumstances, requests will be considered on a case by case basis. Please email your request to customerservices@westmidlandsmetro.com

If you have a direct debit membership, you can contact the organisation that issued your pass – this will either be West Midlands Combined Authority or National Express.

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