Archives: FAQs

You are only able to view your ticket on 1 device at a time. However, if you change your phone your information will be transferred

If you cannot see your ticket in the My Metro App, please make sure you are logged in to your account. It will show if

You will need internet access to use the My Metro App.

All tickets purchased on My Metro App can be used on all West Midlands Metro trams. Please note that NX+metro and nBus+metro tickets are also

Head to the purchase tab and select whether you need a Metro only or bus+Metro ticket. If you know the zones you need to travel

The My Metro app allows you to buy a selection of Metro only and bus+Metro tickets, for both adult and child travellers. These range from

It is quick and easy to create an account in the app. When prompted to log in, if it is your first time, you will

You can get the My Metro App from either the Google Play store or the Apple store. They can be downloaded and used on any smart