How do I delete my MyMetro account?
You can permanently delete your MyMetro account by heading to the Settings tab on your MyMetro app, and selecting Delete in the Account section. Alternatively,
You can permanently delete your MyMetro account by heading to the Settings tab on your MyMetro app, and selecting Delete in the Account section. Alternatively,
If you are still having issues, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com
You cannot share your ticket with anyone. Tickets found to be shared will be cancelled and travellers may be charged a penalty fare. It is
If you have purchased an incorrect or duplicate ticket via the My Metro App, contact our Customer Service team by emailing customerservices@westmidlandsmetro.com Please ensure that you
Ensure that any outstanding updates are installed. You can also try deleting then reinstalling the My Metro app. If this does not resolve the problem,
Yes. All ticket types will prompt you to select the date of travel from a date picker on the purchase screen. That can be on
Your tickets will activate at midnight on the day of travel, with the validity running through to the end of the service day at the
Download the app again onto your new device and log in, your account will be transferred to the new device.
Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD
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