In 2024 customers were encouraged to share their feedback as part of our annual customer satisfaction survey.
The surveys were conducted independently by Transport for West Midlands using a specialist team trained to carry out face-to-face interviews with customers on our network and as a digital survey.
of customers satisfied with West Midlands Metro overall.
Over 1,400 customer surveys completed
Overall experience at
our tram stops
Duration of
the journey
The helpfulness and attitude of the team member
Information provided onboard the tram
The cleanliness and condition of the inside of the tram
Security while on the tram
Comfort of journey on the tram
Convenience & accessibility of the tram stops
Condition & maintenance of the tram stops
Information provided at the tram stop
Reliability (trams running on time)
Length of time waiting for a tram
Frequency (how often the trams run)
Route / destination information displayed
The ease of getting on & off the tram
Accuracy of the next tram information
The appearance of team members
The helpfulness & attitude of the team members
Range of payment options available
Range of ways you can purchase tickets
Overall value of money
We value our customers’ opinions and would love to hear about your recent tram journey with Metro.
To tell us what we do well or what we can do better, please get in touch by chatting to us via our social platforms, emailing us at customerservices@westmidlandsmetro.com, or calling 0345 835 8181.
Our normal opening hours are:
Mon – Fri 08:00 – 18:00
Sat 09:00 – 13:00
Sun Closed
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