If you leave something on the Metro please contact our Customer Services team:

Phone: 0121 502 2006 (Available Monday to Friday 09:00-15:00)
Email: customerservices@westmidlandsmetro.com

What happens to lost property?

All items found on the Metro network are taken to our Lost Property Depot at the Metro Centre, Potters Lane, Wednesbury, WS10 0AR.

• Items are stored for 28 days from the date they are found.
– Perishable goods are kept until the end of the day.

• After this period, unclaimed items may be:
– Donated to local charities or disposed of.

Reclaiming Your Item

To collect a lost item:

• Contact our Customer Services Team with:
– A detailed description of the item.
– The date and location it was lost.

• You may be asked to provide vaild ID when collecting your item. 

• Items must be reclaimed in person.
Please note: In exceptional circumstances, and where it would be unreasonable to expect the owner to collect the item(s) in person, lost property may be returned to the owner by post/courier.
In these cases and payable in advance, the claimant will be liable for any postage/delivery charges.


Additional Information

• We make every effort to identify and contact the rightful owner, which may involve inspecting the item.
• Items will only be returned once the required details and identification are provided.