We always welcome your comments, compliments and suggestions about our services. We will try to resolve any complaints you may have. View our complaints policy here.
You can contact us:
By email
The best way to contact us is by emailing us customerservices@westmidlandsmetro.com
By phone
Call our Customer Service team on 0345 835 8181
By post
Putting Passengers First Group
16 Summer Lane
Birmingham
B19 3SD