1. Metro Moments is a community initiative operated by West Midlands Metro to celebrate the stories, memories and experiences shared by customers across the region. By submitting a story or photograph, contributors agree to these Terms and Conditions.
2.1 Submissions are open to individuals aged 16 or over.
2.2 Stories must relate to experiences connected to travel on the West Midlands Metro network.
3.1 Contributors must confirm that all stories and photographs submitted are their own and not copied, adapted or taken from any other person, publication or online source.
3.2 Contributors must not submit content that infringes the rights of any third party.
4.1 Contributors must ensure that any identifiable individuals appearing in submitted photographs have given permission to be included.
4.2 Photographs must not contain personal or sensitive information about third parties without explicit consent.
5.1 Photographs must not depict unsafe behaviour or breaches of West Midlands Metro safety rules.
5.2 Submissions showing unsafe conduct may be rejected.
6.1 Submissions must not include offensive, discriminatory, defamatory or inappropriate content.
6.2 Submissions must not include personal data relating to third parties.
6.3 West Midlands Metro may request amendments before publication.
7.1 By submitting a story or photograph, contributors grant West Midlands Metro a non‑exclusive, royalty‑free licence to use, reproduce, edit, publish and distribute the content across digital and printed channels.
7.2 Contributors will not receive payment, compensation or financial reward for submissions.
7.3 West Midlands Metro may edit submissions for clarity, length, legal compliance or suitability.
8.1 All submissions are received, held and moderated by the Marketing Team.
8.2 If a submission contains service‑related information, operational concerns, complaints or welfare matters, it will be logged with Customer Services.
8.3 Submission does not guarantee publication.
9.1 Approved stories may be published on the West Midlands Metro website, MyMetro App, social media channels or printed materials.
9.2 Contributors will be notified if their story is selected for publication.
10.1 Contributors may request removal of their story or photographs at any time.
10.2 West Midlands Metro will process removal requests within 10 working days.
10.3 West Midlands Metro may remove published content at any time without notice.
11.1 Personal information submitted through Metro Moments will be processed in accordance with the West Midlands Metro Customer Privacy Policy.
11.2 The Privacy Policy explains how personal data is collected, stored, used and protected, and sets out contributor rights under UK GDPR.
11.3 Only the information required to manage submissions and contact contributors will be retained.
11.4 By submitting a story or photographs, contributors agree to the processing of their personal data as described in the Privacy Policy.
12.1 West Midlands Metro’s decision on all matters relating to Metro Moments is final. 12.2 These Terms and Conditions may be amended at any time.
12.3 Metro Moments is governed by the laws of England and Wales.
