Travelling on West Midlands Metro with any ticketing product is in accordance with our Conditions of Carriage. Sections 6 and 7 relate to fares and ticketing and are shown below.
6.1 You must have a Ticket (and a Photocard if required) that is valid for the whole of the journey you are making. If you are not already in possession of a valid Ticket for your journey, you must make yourself known to, and pay the Conductor on boarding the tram. It is your responsibility to ensure that you have a valid Ticket for your journey and retain that Ticket throughout the journey.
6.2 Please have the correct money ready for your Ticket if paying with cash as the Conductor carries limited change. Please note that the Conductor cannot accept £50 notes.
6.3 You must allow an Authorised Officer to examine your Ticket at any time during your journey if you are requested to do so.
6.4 Tickets are issued subject to these Conditions and in compliance with any other relevant terms and conditions published from time to time. Where your Ticket can be used to make a journey with another operator, the Conditions of Carriage of that operator shall apply to that portion of your journey.
6.5 If you intend to travel beyond your Ticket’s validity, you must pay an extra fare (for which you will be given an additional Ticket) before you reach the destination where it ceases to be valid.
6.6 All Tickets remain the property of the Company, or in the case of concessionary passes, the property of the issuing local authority. We may withdraw or cancel any Ticket or Photocard at any time. However, we will not do this without good reason.
6.7 Tickets can only be purchased from official outlets and can only be used by the person they were issued to. Unless specifically advertised, Tickets are not transferable and must not be resold or given to another person for further use. Doing so is an offence and may result in the seller/buyer being prosecuted.
6.8 The Company may at its sole discretion withdraw a Ticket if it believes that it has been intentionally misused, damaged, defaced, altered or tampered with in any way. In such circumstances, customers will not be entitled to a refund of any remaining value or Ticket validity.
6.9 If your Ticket (or photocard) is damaged to such an extent that any material marking is not clear, it will not be accepted as valid. We may at our discretion replace your Ticket/photocard providing we can confirm that it is still valid, subject to an administration fee.
6.10 Up to three (3) children under the age of five (5) can travel free provided they are accompanied by a responsible fare paying customer or pass holder.
6.11 If you are aged five to fifteen years (5–15) inclusive you may travel at child rate except where alternative arrangements are advertised. You may be required to provide proof of age.
6.12 If you are aged 16 years or over, you must pay the adult rate fare unless you are in possession of a 16-18 photocard issued by the West Midlands Combined Authority which allows eligible persons to pay a reduced fare at specified times and subject to the terms and conditions of the 16-18 Photocard Scheme.
7.1 You should not attempt to use a Ticket (or Photocard) which has:
7.2 If you fail to produce a Ticket (or Photocard) when requested by an Authorised Officer or if you are travelling without a valid Ticket (or Photocard), you shall be liable to pay the Penalty Fare.
8.1 Metro ticket zones are in operation across the West Midlands Metro network. Zone 1 covers stops between Library and Jewellery Quarter, Zone 2 covers stops between Jewellery Quarter and Black Lake, Zone 3 covers stops between Black Lake and Priestfield and Zone 4 covers stops between Priestfield and Wolverhampton St George’s. Tickets are only valid for travel to stops within the zone stated, travel beyond the zone boundary will result in a penalty fare being issued.
9.1 Some tickets are available to purchase via the West Midland Metro Mobile Application (“The App”), which is valid on Mobile Device operating systems running either Android or IOS. Compatibility is not guaranteed on other operating systems.
9.2 It is your responsibility to ensure that you carry your Mobile Device on the relevant journey and that your Mobile Device is charged, functional, displaying the correct date and time and that you are able to display the ticket on your Mobile Device for inspection when you travel. Mobile tickets must be activated from within the Mobile Application before boarding the tram in order to validate the Mobile ticket. The Mobile Device must be capable of running the Mobile Application and clearly presenting the Mobile ticket in a legible manner.
9.3 By purchasing a Mobile Ticket, you agree to cooperate with the conductor and let him/her clearly view the ticket on your Mobile Device. If you do not produce your ticket upon request by the conductor, they shall be entitled to consider that you are travelling without a ticket and charge you accordingly.
9.4 We reserve the right to refuse travel on invalid Mobile tickets or if used on a stolen phone. The Mobile tickets are not transferable and may only be used by the registered phone user, Mobile tickets do not give you priority over other passengers.
9.5 If you are found to be using the MyMetro app fraudulently we reserve the right to terminate your account, and no refunds will be offered for outstanding tickets. Examples of fraudulent use include, but is not limited to: Multiple logins on the same account, screen grabs of tickets, Gifs to simulate ticket validity, failure to activate tickets
9.6 To protect against ticketing fraud your My Metro app account will be linked to your mobile device. You will be able to change the registered device automatically once every 30 days, with any subsequent changes within this time period needing to be escalated to customerservices@westmidlandsmetro.com who will review these requests on a case by case basis.
9.7 The Mobile tickets are not transferable and may only be used by the registered phone user. Mobile tickets do not give you priority over other passengers.
Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD
