Find out what to expect during a ticket inspection and what you need to have with you when travelling on the West Midlands Metro network.
Ticket Inspections and Revenue Officers
Revenue Officers will carry out regular ticket inspections across the network, on trams, at stops and on platforms.
Their role is to help ensure that everyone travelling has a valid ticket or pass, and to issue a Penalty Fare Notice to passengers found travelling without a ticket valid for their journey.
Our Revenue Officers are authorised to:
Request to see your ticket at any time during your journey.
Check that you have a valid ticket or pass for your entire journey.
Issue a penalty fare notice to passengers who are unable to provide a valid ticket or authority to travel.
You must have your ticket or pass easily accessible throughout your journey so you can produce it when requested. Remember to keep hold of your ticket when you leave the tram, as ticket and pass inspections will be carried out at the tram stop.
Ticket inspections FAQ’s
How do I know a Revenue Officer is genuine?
Revenue Officers carry official identification and are trained to carry out inspections professionally and respectfully. You can ask to see their identification if you are unsure.
What do I need to show a Revenue Officer?
You need to show a valid ticket or pass for the time of day and all zones you intend to travel through. Your ticket or pass must cover your whole journey.
Where do ticket inspections take place?
Ticket inspections can take place at any point during your journey. Revenue Officers may carry out checks:
Onboard the tram
At tram stops
On platforms
As you board or leave the tram
You may be asked to show your ticket or pass at any point whilst you are travelling on our network.
Do I need to keep my ticket for my whole journey?
Yes. You must keep your ticket or pass with you and be able to produce it whenever a Revenue Officers asks. This includes as you arrive at or leave the tram stop.
Your ticket must be valid for the time of day and all zones you intend to travel through for your whole journey.
Can I buy a ticket from a Revenue Officer?
No, you cannot buy from the Revenue Officers, as this is an inspection to check you have a valid ticket, not to buy one. You must have a valid ticket before boarding or attempting to board the tram.
What if I cannot show my MyMetro App ticket?
You must be able to show you have a valid ticket when requested. If you cannot display your ticket for inspection, you will be treated as travelling without a valid ticket.
It is your responsibility to make sure your ticket is purchased, activated and accessible throughout your journey.
What happens if I do not have a valid ticket?
If you cannot produce a valid ticket or pass when requested, you may be issued a £100 Penalty Fare Notice. Find out more about this on our Penalty Fares page.
What if I had a problem buying or activating my ticket?
It is your responsibility to have a valid ticket or pass before boarding. If you experience a problem with a ticket machine or the MyMetro App, please use another way to pay for your journey or seek assistance from the team via Whatsapp or from the help points at the tram stops before boarding.
If you cannot produce a valid ticket or pass when requested for the whole of your journey, you may be issued a £100 Penalty Fare Notice.
