Docs Category: My Metro App

You can permanently delete your MyMetro account by heading to the Settings tab on your MyMetro app, and selecting Delete in the Account section. Alternatively,

If you are still having issues, then contact our Customer Services team by emailing customerservices@westmidlandsmetro.com

You cannot share your ticket with anyone. Tickets found to be shared will be cancelled and travellers may be charged a penalty fare. It is

If you have purchased an incorrect or duplicate ticket via the My Metro App, contact our Customer Service team by emailing customerservices@westmidlandsmetro.com Please ensure that you

Ensure that any outstanding updates are installed. You can also try deleting then reinstalling the My Metro app. If this does not resolve the problem,

Yes. All ticket types will prompt you to select the date of travel from a date picker on the purchase screen. That can be on

Your tickets will activate at midnight on the day of travel, with the validity running through to the end of the service day at the

Download the app again onto your new device and log in, your account will be transferred to the new device.

You are only able to view your ticket on 1 device at a time. However, if you change your phone your information will be transferred

If you cannot see your ticket in the My Metro App, please make sure you are logged in to your account. It will show if

You will need internet access to use the My Metro App.

All tickets purchased on My Metro App can be used on all West Midlands Metro trams. Please note that NX+metro and nBus+metro tickets are also

Head to the purchase tab and select whether you need a Metro only or bus+Metro ticket. If you know the zones you need to travel

The My Metro app allows you to buy a selection of Metro only and bus+Metro tickets, for both adult and child travellers. These range from

The My Metro App is a convenient way to buy your tram tickets for West Midlands Metro services. It will allow you to purchase tickets

You can get the My Metro App from either the Google Play store or the Apple store. They can be downloaded and used on any smart

It is quick and easy to create an account in the app. When prompted to log in, if it is your first time, you will