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How can I make a comment, complaint or suggestion?

We always welcome your comments, compliments, and suggestions about our services. We’ll do our best to resolve any complaints you may have. 📄 You can view our complaints policy here.

You can contact us:

📬 You can contact us:

✉️ By Email

The quickest way to reach us is by emailing: customerservices@westmidlandsmetro.com

📞 By Phone

Call our Customer Service team on: 0345 835 8181

📮 By Post

Customer Service
West Midlands Metro
Potters Lane
Wednesbury
WS10 0AR

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

©2026 West Midlands Metro

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