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What do I do if I’ve lost something on board the tram?

🧳 Lost Property on West Midlands Metro

If you’ve left something on the tram, please contact our Customer Services team:

  • 📞 Call: 0121 502 2006 (Monday–Friday, 09:00–15:00)
  • 📧 Email: customerservices@westmidlandsmetro.com

📍 All lost property is taken to our Potters Lane depot in Wednesbury. Please bring valid ID to claim your item.

🗓️ Items are stored for 28 days, except perishable goods, which are kept for 24 hours. Unclaimed items may be:

  • Donated to a local charity
  • Or, if of significant value, handed to the Police

📄 View our full our Lost Property policy.

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Midland Metro Limited (trading as West Midlands Metro). Registered in England and Wales | company number 10932342 | Registered office: 16 Summer Lane, Birmingham, B19 3SD

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